Return Policy
RETURNS & REFUND POLICY
We want you to be satisfied with your purchase while also protecting our business from misuse.
1. ELIGIBILITY FOR RETURNS
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
2. NON-RETURNABLE ITEMS
The following items cannot be returned:
- Used or worn items
- Items damaged by misuse
- Personal care items (for hygiene reasons)
- Sale or clearance items (unless faulty)
3. RETURN PROCESS
Email us at info.incanth@gmail.com within 14 days of delivery
- Wait for return approval
- Ship item back within 14 days
Returns sent without approval may not be accepted.
4. RETURN SHIPPING
- Customers are responsible for return shipping costs
- We recommend tracked shipping (we are not responsible for lost returns)
5. REFUNDS
- Issued within 14 days after inspection
- Refunds are processed to the original payment method
We may deduct an amount if the item shows signs of use beyond necessary inspection.
6. DAMAGED OR INCORRECT ITEMS
If your item arrives damaged or incorrect:
- Contact us within 48 hours with photo evidence
- We will offer a replacement or refund
7. LATE OR MISSING REFUNDS
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Then contact us
8. ORDER CANCELLATIONS
- Orders can be cancelled before dispatch
- Once shipped, cancellation must follow the return process
9. ABUSE & FAIR USE
We monitor return activity.
We reserve the right to:
- Refuse returns from customers with excessive returns
- Deny service where abuse is suspected
This does not affect your statutory rights.
10. CONTACT
info.incanth@gmail.com